FAQ'S
Do you use fresh flowers?
Yes! We use only fresh [and occasionally dried accents].
We source as many blooms locally as possible, and always Australian grown first.
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What is your sustainability ethos?
Here at the studio we use sustainable floristry methods. This means utilising innovative ways to design and prep flowers without the use of floral foam, harsh chemicals and plastics.
We support Australian grown products first, and constantly strive to improve our processes to reduce waste and our carbon foorprint.
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Is my deposit refundable?
Unfortunately we can't offer deposit refunds. Deposits are in place to secure bookings, and to make headway in product purchasing for your designs. Unless we cannot fulfil your booking, and instigate a refund to you, deposits cannot be refunded under any circumstances.
Are you insured?
Absolutely! We are covered. For you and for us! Have peace of mind knowing we are fully insured
and have all our legalities in place.
What happens if you are sick or unavailable to work on our booked day?
Life happens, but in the unlikely event Emma [our main designer] is unavailable on your booking date,
one of two things will happen: Emma will either produce the designs as planned and someone else will deliver, or we will delegate your booking to another local, trusted florist. We will not leave anyone
stranded with no beautiful blooms!
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Can I DIY?
Absolutely! We love a savvy DIY person.
However, we are a floral design service, and as such we create and provide our floral designs to completion and independently. We do not provide our floral design service, alongside designs from other florists.
Our styling items are only available as part of this service, and we do not offer pickup/drop-off DIY arrangements or styling items. However, we are so incredibly happy to place sentimental flowers from a loved one's garden, here or there in your designs where appropriate. Think: a rose from Grandma's garden. How special!
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Can I provide dried flowers or artificial flowers for you to create with?
No sorry. We are fresh flower designs only.
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Do you have payment plans available?
Aside from the initial deposit to secure your booking, we can organise to split up the remaining balance to be paid in instalments, if this proves helpful. However, all funds must be paid in full before 4 weeks before the event date. Monies that fail to be paid before the cut-off date, may end in your booking being void.
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Can I pick up my flowers from your studio?
Yes! This is available for local weddings, for personal flowers, and simple table arrangements. We cannot be held liable for damages that are caused to designs after customer pickup.
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Are your candles real?
Yes! We provide genuine flame candles as purchases to accompany styling services.
However, please be aware of any no-open-flame policies at your venue. We strictly do not sell candles for events during summer, during heatwaves, or in public areas we deem as being unsafe for candle use. All our candles must be used within a glass sleeve [we have these]
We cannot be held liable for any damages or losses caused by open flame candles. Led wax candles are a great alternative to flame. We currently have led [battery] pillars in various sizes, tealights and dinner candles in white, for hire.
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What happens if a hire item get's broken at our event?
All our hire items have a separate deposit that is refundable upon safe return. Anything that is damaged, lost or broken during your event is deducted at wholesale cost from your deposit, and the remaining funds are returned to you. However, under the very unlikely scenario damages or loss is extensive and goes beyond the initial deposit, an invoice will be sent to you to cover the cost/replacement of those items. This information can be found in our terms & conditions, and will be included in your signed contract.
Why don't you provide full native designs?
Our floral design aesthetic is whimsical, airy garden style. We find full native flower choices, do not sit well with our style. However, we do use native flowers sparingly here and there in our design.
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Why do you have a minimum spend?
Simply put, wholesale minimums.
Our designs are abundant and require premium flowers sourced from reputable growers - from which we are required to order in bulk. To maintain our style and high quality of service, our prices are set accordingly, and cover premium product, resources, travel, skill, a liveable wage, insurance and other business overheads.
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Any questions? Just pop us an email and we'll answer as best we can.
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